Terms and Conditions

1. Introduction

Welcome to Level Up Personal Defense (LUPD Global). By accessing or using our website and services, you agree to comply with these Terms & Conditions. These terms govern your use of our executive protection, security consulting, risk mitigation, and event security services.

2. Services Provided

LUPD Global offers a range of security solutions, including but not limited to:

Executive protection and bodyguard services
Secure driver transport
Bail bonding and enforcement
Surveillance and drone monitoring
First aid and emergency response
Risk assessments and security consulting
Event security and threat management

All services are delivered with professionalism, confidentiality, and adherence to industry standards.

3. Client Responsibilities

Clients must provide accurate information when requesting services.
Clients agree not to misuse or misrepresent LUPD Global’s services.
Any unlawful or unauthorized use of our security personnel or risk mitigation strategies is strictly prohibited.

4. Confidentiality & Privacy

We prioritize confidentiality and discretion in all engagements. Personal and organizational information shared with LUPD Global will be handled securely and used solely for service delivery. For details, please review Microsoft’s Privacy Statement.

5. Liability Disclaimer

LUPD Global provides security services and risk mitigation strategies but cannot guarantee absolute prevention of all threats.
We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
Clients acknowledge that security solutions are designed to reduce, not eliminate, risk.

6. Payment & Contracts

All services require a signed agreement and payment terms as outlined in client contracts.
Failure to comply with payment schedules may result in suspension or termination of services.

7. Intellectual Property

All content on this website, including text, graphics, logos, and training materials, is the property of LUPD Global and may not be copied, reproduced, or distributed without prior written consent.

8. Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of Virginia, United States. Any disputes will be resolved in accordance with applicable state and federal regulations.

9. Amendments

LUPD Global reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

At Level Up Personal Defense (LUPD Global), we are committed to delivering reliable event security, executive protection, and risk mitigation services. To secure your booking, we require a non‑refundable deposit. This ensures that our highly trained personnel, equipment, and resources are reserved exclusively for your event.

Deposit Requirement

A deposit is required at the time of booking for all event security, close protection, and consulting services.
Deposits confirm your reservation and guarantee the availability of our elite security team.

Non‑Refundable Policy

All deposits are non‑refundable once payment is received.
This policy applies to cancellations, rescheduling, or changes in event scope.
Deposits cover administrative costs, resource allocation, and personnel scheduling.

Balance Payment

Remaining balances must be paid in accordance with your contract terms.
Failure to complete payment may result in cancellation of services without refund of the deposit.

Commitment to Professionalism

By submitting a deposit, clients acknowledge and agree to these terms. LUPD Global maintains the highest standards of confidentiality, professionalism, and tailored security solutions to ensure your event is protected.

Terms of return (i.e. number of days)
State of return (e.g. unworn)
Reason for return (e.g. damaged or wrong product)
Process for return (i.e. how to initiate a return, how to contact customer service)
Process of refund (i.e. terms of refund, duration, payment details)
Contact details